Zoho desk support with Piesol
Customer support and service are regarded as a crucial factor in improving customer satisfaction, customer retention, and customer loyalty which can increase the lifetime value of your customers and sales. Maintaining a better relationship with your customers or clients can be tricky, especially if you don’t have a proper system to deal with customer queries. As an authorized Zoho Desk implementation partner in Chennai, we help you to improve customer experience by providing solutions to your business’s various customer-related tickets and queries.
Benefits of our Zoho desk implementation
API Development
Zoho Desk provides software development kits (SDKs) that businesses can use to develop custom mobile applications and also integrate customer service modules into APIs and other third-party tools to fetch and edit data.
Implementation of Business Workflows
Zoho Desk allows businesses to simplify their workflows by providing automated solutions and letting them write custom rules for updating fields, sending alerts, adding tasks, and performing actions.
Desk Development Solutions
Piesol offers Zoho CRM Desk implementation services in Chennai to provide businesses with solutions to manage their help desk operations with efficient Zoho Desk features, from ticket management to security of the software.
On-demand scaling of customer services
With features like ticket management, automation, extensibility, and customization, businesses can easily increase their customer service productivity and solve help desk tickets efficiently, which allows them to improve their customer satisfaction as well.
Responsive Customer Support Services
With our Zoho Desk software implementation services, businesses can improve their customer service processes and overall customer satisfaction by responding to various tickets, which allows them to expand their operational efficiency.
Flexible and innovative access models
Businesses can view all the customer service insights with Zoho Desk software. It allows management to see the time spent to resolve each ticket. The Radar app allows managers to view insights with ease and make decisions.
Zoho Desk Features include
Ticket Management
Businesses can streamline their customer support tickets and find instant solutions to customer requests with Zoho Desk. It has features such as an omnichannel ticketing system, automatic ticket assignment, instant message integration, live chatting, web forms, and telephony to have a phone conversation with your customers.
HighlightCRM, Email, Telephony, Social media, live chat, and online meetings.
Zia
Zoho Desk’s carefully built AI, which includes the KB bot, responds to your customer with the available knowledge base of solutions. Zia also performs various tasks like auto-tagging tickets, sentiment analysis, field predictions, notification for unusual ticket activity, and assisting agents by showing relevant solutions to respond to tickets.
HighlightWebsite builder, A/B testing, visual analytics, goal tracking, and personalization.
Self-Service
With Zoho Desk, you can offer quick help for your customer when they want to find answers to their issues. Provide self-service for your customers and your service teams by building a customizable low-code platform. The ASAP plugin lets you embed self-service experiences in the website and the app with the solutions knowledge base.
HighlightTools for fulfilling orders and deploying services, project-based billing, preferred methodology, internal social network, subscription billing, and client portal.
Agent Productivity
Customer service agents in your business can seamlessly collaborate and communicate with each other and establish relationships with your customers. Zoho Desk’s features like work mode filter, reply editor, and accessibility controls make it easier to perform tasks. You can also integrate Zoho Desk with Zoho CRM and manage tasks on the move.
HighlightFill openings, resume parsing, interviews, offer letter creation, onboarding, dedicated payroll, and many more office suite options.
Automation
Zoho Desk allows you to automate certain tasks that help businesses save time and effort. Automate tasks like ticket assignments, workflows, and ticket escalations. Set up custom notification rules, layouts, blueprints, and various functions and manage all the essential help desk tasks by creating a customer support plan.
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Extensibility
Connect Zoho Desk with multiple software that your team uses regularly across the daily business operations. You can use custom codes to update the details and the status of the tickets across all of your software. Create custom mobile Zoho Desk application, APIs with software development kits (SDKs), and interactive widgets for the Zoho Desk interface.
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Insights and Impact
Get useful insights on the customer service and support provided by the agents in your business. Track your team’s performance with various reports and dashboards that provide insights in an understandable and visual data form that keeps track of the time spent on each ticket. Managers can also track this data with Zoho’s Radar app.
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Customization
Businesses can customize their Zoho Desk software to have a personal help desk that matches their brand personality. Customize the templates and layouts to collect and store data related to your customer service in a simulated environment. This way, you can implement your desired customer service module after achieving the desired results.
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Security
Zoho Desk software is built in compliance with GDPR to protect your customer’s data. Businesses can define the level of access that each role gets within their organization to maintain limited access to information. Control who can access, view, and modify the data by keeping track of activities with the help of audit logs.
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Why to choose Piesol for Zoho desk service
Basic Information
Frequently Asked Questions
How can Zoho Desk improve my customer support operations?
Zoho Desk can improve your customer support operations by simplifying tasks such as ticket management, automating workflows, and providing AI assistance through Zia.
Can you integrate Zoho Desk with our existing systems?
Yes, we can integrate Zoho Desk with your existing systems. Zoho Desk's features allow seamless integration with various third-party tools and software and also help in developing custom APIs and mobile applications.
How do you ensure data security and compliance with Zoho Desk implementations?
Zoho Desk is built in compliance with GDPR standards to keep your customer's data protected. We set role-based access controls, maintain audit logs, and implement security measures to safeguard your data.
Do you offer training sessions for administrators and end-users on Zoho Desk features?
Yes, we offer complete training for administrators and end-users. Our training covers all Zoho Desk features so that your team can use the software to improve customer support.
How do you handle technical issues or troubleshooting with Zoho Desk?
As authorized Zoho Desk partners, we provide quick support for technical issues and troubleshooting. Our team assists with any problems with Zoho Desk to continue your customer support operations.